Delivery:
- Shipping Policy
We aim to process and dispatch all orders within 3 to 5 business days from the date of purchase, subject to product availability and payment verification.
- Delivery Options and Charges
We offer the following delivery options within the United Kingdom:
- Free Delivery: Any orders UK Mainland Only
Please note that delivery times are estimates and may vary due to factors beyond our control. We are not liable for any delays caused by third-party courier services.
- International Delivery
At this time, we only offer delivery within the United Kingdom. We do not ship to international addresses.
Returns:
- Return Policy
If you are not entirely satisfied with your purchase, you may return the item(s) within 30 days of receipt for a full refund or exchange, subject to the conditions outlined below.
- Conditions for Returns
- The item(s) must be unused, in their original packaging, and in the same condition as received.
- Any tags, labels, or protective seals must not be removed or tampered with.
- Personalized or customized items are non-returnable, unless they are faulty or damaged.
- We reserve the right to refuse a return if the item(s) show signs of wear, damage, or misuse.
- Return Process
To initiate a return, please follow these steps:
a. Contact our customer support team at hello@lampden.co.uk to request a return and provide the following details: order number, item(s) to be returned, reason for return. b. Once your return request is approved, securely package the item(s) and include a copy of the original invoice or packing slip. c. Ship the package to Lampden Unit 3a 51 french Street Glasgow G40 4EH. Please use a trackable shipping method to ensure the safe return of the item(s). d. Once we receive and inspect the returned item(s), we will process your refund or exchange within 7 business days.
- Refunds
Refunds will be issued to the original payment method used for the purchase. Shipping and handling charges are non-refundable unless the return is due to our error.
- Faulty or Damaged Items
In the unlikely event that you receive a faulty or damaged item, please contact us immediately. We will arrange for a replacement or issue a full refund, including shipping charges.